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Testimonials – What our Clients have to Say

We have many happy Nolting users – here are some of their comments...

Dear Mike and Lori

Thank you so much for delivering my machine yesterday. Wow, what a wonderful experience. I must admit that I feel slightly overwhelmed. It is true, it is like giving birth. I remember holding Izak and thinking how incredibly small he was and how on earth am I going to get him to grow up and mother him enough to get him past his first year. Never mind the 13 that we have been through already. The only difference is my machine is huge and I know it should be simple and straight forward and it will not bite, burp or walk out the door, it’s mechanical and it is not flesh and blood, but boy, does it somehow feel the same as holding a baby.

Thank you for being part of a realization of a dream for me. It finally came true and I hope I will not let the Nolting name down and that we will have a long and great relationship for the many years to come. Not just with the machine but with you guys. You are a great teacher Lori. Thank you for the orderly way that you do things and Mike for your sense of humour and great workmanship and instilling of confidence in your abilities as an Longarm machine technician. You guys have a great way to teach as a couple. I must say I took more in than what I thought. I got back to my notes and went through everything step-by-step and I have conquered it so far.

Take care and again I appreciate you guys so much.

Regards

San-Marie van der Merwe (5th March 2008)

"Absolutely outstanding people, absolutely outstanding service."

From the first time I looked at quilting machines at quilt show to the present day (about 5 years), Mike and Lori have always given their honest opinion, advice, support, and encouragement on both the machine and my flourishing quilting business. Mike has supported all my efforts to get to ‘know’ my machine and how it works.

Many a frantic phone call or e-mail saying "Help! what have I done?’ and Mike would calmly tell me how to fix the problem and what to do in the future. Lori has always been the epitome of a professional longarmer by allowing me, as a novice longarmer, to stand over her shoulder while she worked and soak up her knowledge. Assistance was always freely given and individual style always encouraged and supported.

Buying a Nolting Machine was definitely one of the best things I have done, and were I to upgrade my machine, I would without doubt buy from Quiltique again. Their service and personalities exemplifies Nolting Long arm machines. Truly fabulous people, providing a service to aspire to.

HI! My name is Brett and I run a quilting business called “Quilting in the Shed” which I established in 2002. I bought my Nolting I/S 98 from Mike and Lori, when I was looking for a part-time business that I could run from home. Doing my due diligence on the several machines on the market I was most impressed by the simplicity and safety of the Nolting. I was particularly impressed with the cord chain and streamlined appearance of the machine - huge safety features not found on other machines. I found the design and construction of the table was simple and extremely effective allowing smooth and easy movement of the machine over the table and quilt. Having a metal bed, it lent itself to the use of magnets to hold down patterns etc.

Since I have had my machine I have encountered minimal problems and when I have experienced them, an e-mail was usually sufficient to resolve it. In most cases the problem was the result of something I had done not the fault of the machine. On the odd occasion where parts were needed I was amazed at the speed with which I received them. Usually within two or three days, and accompanied by a detailed explanation on how to remedy the problem. This is better service than I have received from local suppliers, let alone some one in another country.

Mike’s knowledge and experience with the Nolting is second to none and he is a fantastic resource. You would have to go a long way to find someone who cares as much as he does about the product he sells.

Brett Johnson
Quilting in the Shed
Kilsyth, Victoria 3137

I’m extremely happy with my machine, it runs well on my modified HandiQuilter frame. Since buying the machine I’ve added the needle advance to it and that has been an added advantage.

As I only ever intended to quilt for myself and not commercially this machine was the answer with its much larger throat than a domestic machine. Sometime I wish I’d waited until the FunQuilter came out so I could have had the stitch regulator but mostly I’m very happy to have the HobbyQuilter.

I bought the machine through Quiltique and couldn’t have been happier with the service, the after-sales backup is excellent. I attended the New Zealand Machine Quilters’ Conference run by Quiltique in 2006 and that was also excellent, well run, heaps of information and great lessons and demonstrations.

Lyn Hughes
Rapt in Quilts
Batemans Bay, NSW

The first eight years of my machine quilting business were built around another brand of machine, which became overloaded as the business grew. I always felt that this machine needed far too many repairs considering what it cost me. It was also so heavy that it made precision work a real labour.

When I returned to New Zealand, I decided to try a Nolting machine. The advantages were beyond anything I’d experienced; no more tension troubles; the automatic warm-up system ensures consistent performance; easy accessibility to check that the backing and wadding are wrinkle-free; and an adjustable handle which is a great ergonomic advance.

In fact my Nolting and I have really bonded! It’s a dream to use and has brought back the joy to my quilting. It’s a system I plan to stay with.

The following section is taken from items posted on Yahoo!’s Nolting User Group. It is included here to impart the sense of security felt by contributors. For reasons of tact and diplomacy, other brand names have been subbed out as have the names of the writers. Nothing has been added to the original articles. A few deletions have been made as well as corrections to spelling and grammar.

The 1985 machine that Fred Nolting built is still in use. It is on its 5th motor, 2nd speed control and third hook assembly. I’ll be sure to post it here when the leader wears out. I bought my first Nolting in 1996 - a 24", wooden table, no whistles machine for $5500 directly from Fred Nolting. I sold that machine 18 months later for the same price. (This did not take into account the freight I paid to get it out to me.)  I purchased a ***** to which we added I/S, and later bought a ****
with I/S. This past year I sold the ***** and purchased a Nolting PRO ...... I have come full circle!

I just did a service call on that 1996 machine, and it’s still running strong. It is loud, and sure doesn’t have the smooth, light feel of my 24" PRO. But it still makes gorgeous stitches and has a lot of miles left in her. If she were mine, I would repack the grease in the bearings and a few things to quiet her down.

I know you mentioned you were interested in buying a different brand machine. I will tell you that a lot of changes have been made in Nolting machines since Dan Terrill bought the company--so I actually feel like I did buy a different brand machine when I bought my PRO. So much has been changed--the table design, the wheels, the precision of the way the machines are built, and in my opinion, the overall quality.

If you think you will be saving for your new machine awhile, maybe shipping the head back to have it gone through will give you the feeling of a new machine while you are waiting. When we were back there a couple of weeks ago Marcia Steven’s T-Rex machine was there for a good going through.


I have to tell you, waiting for a longarm with any company seems to be the norm, but have any of you had a problem even getting information from some of the companies? Here are my experiences with the companies while I was shopping for a new longarm. 

At the end of January, I emailed all of the LA sites requesting information.
Gammill - Sent video and info pack, got it a few days later. OK, that’s cool.
Proto-Sent a brochure, I got it TWO DAYS AGO. A little late.
Nustyle - I actually have a Nustyle now. It is 10-12 years old. I do not know what their new ones are like but these people are excellent with customers. They always return my calls and troubleshoot on the phone with me. I have ordered parts and got them within 48 hours....Cheap too. A+
Prodigy-Never responded to my email (no return email, no call, no literature in the mail)
A-1-Sent me an email the next day saying that the representative for my area would contact me...I never received a phone call, email, or anything in the mail.
APQS-Never responded to my email---same as Prodigy—no smoke signal or psychic message
AND
Nolting-Called me on the phone...(the OWNER of the company at that) the morning after I sent the email, so they responded in like SIX HOURS. I have emailed them a few times prior to purchasing THEIR product and I always get a phone call in well under 24 hours!

NOW THAT’S CUSTOMER SERVICE!! 



I am a ***** owner and was wondering what the Nolting is like before I upgrade. I don’t have a stitch regulator but do have channel lock and needle positioner. I would like some honest opinions from those who have owned or used both.

There are differences between the two machines that many won’t understand, but from a more mechanical standpoint, the Nolting has fewer moving parts than the ***** which lessens the possibility of mechanical breakdown. Because there are fewer moving parts, there is less maintenance and fewer required adjustments. If you had to work on the internals of a Nolting, it is much easier because of the fewer parts and greater access to the essential parts - even the motor installed inside the base of the machine which lowers the center of gravity which lessens the possibility of vibration. While the ****** requires several points to be oiled daily, many of those points go to bushings which support the drive mechanism, whereas the Nolting installs industrial sealed ball bearings at those locations which do not require any attention. Because of all the oil required by ******, you may be wiping up excess oil from your table and also risk having oil sprayed onto a quilt. Having "broken in" many *******, I have seen plenty of oil flung all along the back side of the machine, floor and table. (messy stuff) 

Yes, many of the ****** I’ve worked on (all new) required a period of break-in before everything got lubed and loosened up. The Nolting is a very simple, easy to maintain machine. They do not clutter it with gimmicks and gadgets. With the process in which it is manufactured, and its outstanding design, it is one very tough and true machine, and it’s made in the USA. Nolting is also one of the lightest machines to handle.
Just a few honest observations

I have also used both machines. I started longarming on a *****, and completed about 10 quilts on it. I also taught first-timers how to use the machine for rental in the LQS that I was working for at the time. When I decided to buy a machine, I was sure I was going to buy the same thing. But then I heard the advice to try all of them. I have to say I didn’t do that, because with reading about all the machines, the lightest and easiest to maneuver seemed to be the ***** and the Nolting. I tried a Nolting, and immediately loved it. It’s so much smoother to operate, without all the confusing gadgets
you don’t really need. I do have the Intellistitch package on mine and love it, although I do admit it took a while to get used to after having used a different stitch regulator for months. Price was also a consideration. ****** was much more for the same features I wanted. ****** was ruled out because of weight and vibration issues, plus I had read a lot of people were disappointed with the service (or lack of). Upgrades to the ******* (new needle bar) were only free if you requested it, and bought between certain dates. To me they should have all been free. I also love the setup of the Nolting table, IMO, much more user-friendly than the ***** table. Batting access a breeze, and a cord-track system that keeps the power cord from getting tangled, and out of your way.
That’s my opinion.

I too started out with a *****. First one was replaced after 3 or 4 months of calling the manufacturer every day. Replaced because it was not working properly, and it could not be fixed over the phone. It would start quilting on its own. Me over
answering the phone, and the machine 15 feet away, would start sewing by itself. Created holes in the quilt, you get the picture. I am happy to say, they replaced the faulty machine and said they were sorry. Second one worked so-so, and I have had the dealer here to work on it several times, to try to lessen the vibration. Verdict.... "some machines are tighter that others, some vibrate more than others, some are louder than others". My ***** vibrated so bad, that I could not chalk and use a stencil..... I would place and chalk a stencil, and when I started my machine, it vibrated so bad, that the chalk was gone before I could sew 2 inches, UGH UGH. Then I met Dan Terrill and the Nolting machines. Smooth sailing ever since. I love to quilt on the Nolting, and the girls that rent here each day love to work on them too!
Good Luck on your decision.


I own a Nolting and have not owned any other. I will tell you however, that I’ve used ***** in classes....one a two day class and another a one day class. I’ve used ****** in a 4 day class and a 2 day class. In all instances I’ve come home and kissed my Nolting. I have two friends in this business and both own ******. They constantly have problems with them and the support from the company has not been what it should be. I’ve found that Noltings are so much more user-friendly, easy to maintain on a daily basis, are quiet and the stitching is excellent. Plus the support from the company is absolutely top notch. Company support is a very important issue in owning a longarm. 

If you watch the lists, you’ll see problems cropping up on other machines but not on Noltings. On those rare occasions when there is a problem noted, the response is usually to contact the company as they are available, knowledgeable, courteous, supportive and super friendly. 

My suggestion to those considering buying a Longarm is always to attend one of the shows where all the brands are represented and try out the machines. It’s the only way to really tell if a certain brand or size is right for you. But to be sure to consider the Nolting.


The Nolting machine is a very well engineered machine—the “Best” engineered machine on the market according to my engineer friend who knows. When I decided to replace my *****, I really did my research and kept coming back to the Nolting. I spent about 18 months researching. Not only did the machine itself keep drawing me back but so did the people. My only hold-back was my need for dual controls, which hadn’t been available on the Nolting. (I wanted the needle down switch at my fingertips, as well as the ability to switch from stitch regulated to constant speed mode without reaching to the center of the machine as I keep my machine table pretty high.) When Dan agreed that he would put into motion plans to add the dual controls, there was NO question in my mind that I would purchase a Nolting.
I have spoken with Dan Terrill, Dan Novak, and Gordon from Team Nolting, and I can tell you that I have always felt that they ALL care about the product and CUSTOMER SATISFACTION. 

I asked Dan T. about the changes that have been made in the manufacturing of the machine since he bought the company, and he told me that it was mostly boring stuff that people wouldn’t get excited about. I guess I’m one of those boring people, because it really excites me to know
that they have really fine-tuned the way they do things, down to CNC machining for complete accuracy as to where each and every hole is drilled. It’s that kind of attention to detail that, in my opinion, is reflected in the level of customer satisfaction you will see represented here.

Looking for info from current Nolting owners on what they like about Nolting. I am looking at a new Nolting Pro and a *****. I have used ***** and have purchased a Nolting. My ***** use was doing quilting for a local quilt shop. It was a
brand new machine and it had a stitch regulator. I did not like the feel of the machine. Very heavy and difficult to
move, lots of vibration, and things kept going “funky” like, stitching just not happening when the on button is pressed, resetting of actual use hours to zero, so you never knew exactly how many hours were on it. It may have just been a lemon, but the owner said there is NOTHING wrong with it. After reading the other message boards and realizing that people that have very recently purchased ****** are still having problems, I’m more and more pleased that I purchased
Nolting. Other brands spend lots on advertising - I think that’s why they sell so well. I would TRY TRY TRY and DON’T limit yourself to just a few. Take your time. This is a lifetime (usually) purchase, so make it wisely. You don’t see anything on this message board about problems Nolting owners have, so remember again, what isn’t said is also important. I’m not a dealer; just think Nolting knows its stuff when it comes to LA machines.